Call Center Rep - FT 2nd Shift in Prior Lake, MN at Mystic Lake Casino Hotel and SMSC

Date Posted: 7/27/2020

Job Snapshot

Job Description

Job Summary:

Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures.  Applies high guest service standards.

Job Duties:

  1. Answers and routes all telephone calls to the appropriate departments according to department call script standards.
  2. Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems.  Accurately quotes rates and promotions.
  3. Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  4. Announces all overhead paging and courtesy calls over the casino P.A. system.  Routes numeric paging requests to appropriate departments.
  5. Completes daily shift checklists as assigned by supervisor.
  6. Mails information brochures to guests as requested.
  7. Maintains clean and neat work areas and applicable equipment.
  8. Prepares, reviews, and finalizes all group information and billings.  Generates group rooming lists.
  9. Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  10. Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists. 

Job Requirements

  1. Six months' reservations, guest service or full-service hotel experience.
  2. Must be able to read, write, and speak English clearly.
  3. Proficient experience with word processing, databases and electronic mail software.
  4. Must be able to type 35 wpm.
  5. Must be able to pass basic math test.
  6. Must be able to lift 30 lbs.
  7. Heavy keyboarding - 85% f time.

10 hour shift

Sunday, Monday and Thursday OFF

work Tuesday, Wednesday and Friday, Saturday - 4:30pm to 3:00am


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