Housekeeping Supervisor in Prior Lake, MN at Mystic Lake Casino Hotel and SMSC

Date Posted: 8/25/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/25/2020

Job Description

Areas of Responsibility:
Housekeeping



Job Summary:

Supervise work activities of the housekeeping team to ensure hotel rooms and public spaces meet established cleanliness standards. Provide work direction, supervise daily cleaning objectives, inspect work and assist in the administration of housekeeping services. Ensure housekeeping team meets or exceeds expectations in the categories of: guest service, guest satisfaction, safety, sanitation and compliance with policies, procedures and department standards. Perform or assist with cleaning duties as necessary. Support and model the Purpose, Vision, and Values Statements of the SMSC Gaming Enterprise while leading with positivity in a fast-paced environment.

Budget/Asset Responsibilities:
Manage labor and supply expenses.


Job Duties:

Supervise work activities of the housekeeping team to ensure hotel rooms and public spaces meet established cleanliness standards.
  • Assist with interviewing, selection, training, and development of team members.
  • Manage performance of direct reports through one-on-ones, coaching, performance conversations and performance reviews.
  • Member of the Housekeeping Leadership Team, participating in team meetings.
Provide work direction, supervise daily cleaning objectives, inspect work and assist in the administration of housekeeping services.
  • Give work direction to housekeeping team in the cleaning of hotel rooms, hotel public areas, the Tower Boardroom and the Spa.
  • Prepare efficient daily assignments by reviewing special requests and areas of concentration and coordinating team members to complete the assignments.
  • Manage guest room keys by: assigning designated room keys to team members, maintaining accurate records and ensuring security of the keys.
  • Manage guest room status by: working with the Front Desk team to verify room status, reporting status discrepancies, and prioritizing and updating status of check-out rooms.
  • Inspect guest rooms, hallways, service areas and hotel public areas for cleanliness, damage, supply levels, temperature and maintenance issues to ensure department standards are met.
  • Share results with team by recognizing achievements and coaching where improvement is needed.
Ensure housekeeping team meets or exceeds expectations in the categories of: guest service, guest satisfaction, safety, sanitation and compliance with policies, procedures and department standards.
  • Follow up on guest requests to ensure guest satisfaction.
  • Actively monitor VIP guest requests and ensure responses are timely and high quality.
  • Thoroughly and quickly report guest satisfaction issues to department leadership.
  • Inspect supply inventory in storage areas and chemical closets to ensure compliance with predetermined levels and safety policies.
  • Maintain complete knowledge of correct use and maintenance of equipment, reporting safety hazards or maintenance issues for proper handling.
  • Prepare maintenance work orders and ensure execution through daily follow-up.
Perform or assist with cleaning duties as necessary.
  • Assist in cleaning of guest rooms, hallways, service areas, hotel public areas and large cleaning projects.
  • Oversees floor renovations, setups, and breakdowns.
  • Assists with Lost and Found inquiries.
  • Cleans areas soiled by bloodborne pathogens or bacteria.
  • Operates heavy equipment (extractors, shampoo machines).

Job Requirements

  1. 2-3 years of experience in the hotel industry, cleaning industry or related field.
  2. Strong attention to detail and organizational skills.
  3. Basic proficiency with technology, including Microsoft Office: Word, Excel, and Outlook.
  4. Must be able to effectively communicate both verbally and in writing, with all levels of team members and guests in an attentive, friendly, courteous and service-oriented manner.
  5. Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Experience:
Prior supervisory experience, with experience creating a high-performing team.

Leadership Competencies:
  1. A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
  2. Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
  3. Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization. Experience with change management and rolling out small and large scale initiatives.
  4. Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience
  5. Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

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