Hotel Lobby Attendant - PT Swing Shift in Prior Lake, MN at Mystic Lake Casino Hotel and SMSC

Date Posted: 8/9/2020

Job Snapshot

Job Description

Job Summary:

Provide guest service in line with SMSC GE's culture of Purpose, Vision, and Values. Greet and assist guests in the Hotel Lobby and Bellstand areas in a friendly and engaging manner. Respond to guest requests thoughtfully and intuitively. Answer guest questions, providing direction and support. Responsible for managing the guest check-in/out lines and other tasks to provide a positive lobby experience for the guest. Ensures the Hotel Lobby is clean and organized.

Job Duties:

  1. Assists guests waiting in line to ensure prompt service. Greets guests and provides information about hotel and casino services, restaurants, amenities and answers guest inquiries.
  2. Cleans, organizes, and maintains lobby, work area and applicable equipment.
  3. Maintains control log of all luggage and guest amenities.
  4. Ensures the Hotel Lobby is clean, sanitized and organized.
  5. Arranges transportation for casino guests as requested.
  6. Stores and provides wheelchairs, walkers and scooters for guests as required.
  7. Relays maintenance items to the supervisors.
  8. Calls Security in the event of an emergency.
  9. May perform duties of Bellperson.

Job Requirements

  1. Any combinaton of education and/or experience in hospitality, customer service, or related field to equal one year.
  2. The ability to communicate basic information and ideas in spoken English so others will understand.


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